Refunds and Service Interruptions

Payment and fulfillment

Dodo Payments is the merchant of record for pack purchases and handles payment processing and applicable sales taxes. Benefits start after server-verified payment confirmation. A bank authorization or redirect alone does not confirm delivery. Keep your receipt and payment reference.

Problems with a purchase

If you were charged twice, did not receive purchased benefits, or believe credits were deducted incorrectly, contact vidscio.app@gmail.com with your account email, payment reference, approximate date, and a description. Do not send card numbers, passwords, or API keys. You may also use the support details on your Dodo receipt.

We will investigate the payment and usage records and coordinate any appropriate correction, extension, or monetary refund with Dodo. Refund eligibility depends on the issue, benefits already supplied, applicable law, and the purchase terms. We do not promise an automatic refund for every inaccurate AI guess, and we do not impose a blanket no-refund policy.

Outages and third-party capacity

Cloud services, AI providers, network failures, maintenance, bugs, and the exhaustion or withdrawal of promotional cloud credits can interrupt the service. A purchase is not an uptime guarantee or a guarantee that a particular model remains available.

Credit and ad-free expiry clocks do not automatically pause during interruptions. If a material outage prevents use of paid benefits, contact us for review of the affected period and any remedy required by law, which may include an extension, restoration, price reduction, or refund. If we discontinue a paid service, we will give reasonable notice where practicable and address undelivered benefits in accordance with applicable law. Promotional funding does not remove these responsibilities.

Refunds and disputes

Please contact us or Dodo about a purchase problem so we can investigate and, where appropriate, arrange a monetary refund. We do not offer a contractual service-level compensation scheme or promise reimbursement for indirect losses caused by downtime, inaccurate outputs, or unavailable third-party content. This does not limit remedies or compensation required by law. Contacting support is not a condition of exercising lawful card-dispute, chargeback, or court rights, and does not extend applicable deadlines.

Expiry and cancellation rights

Packs provide the credit validity and display-ad-free duration disclosed before checkout, with ad-free time stacking on repeat purchases. Benefits are account-bound and are not cash or transferable stored value. Previously purchased benefits retain their disclosed validity. Expiry provisions apply only to the extent lawful.

Nothing here excludes mandatory cooling-off, cancellation, refund, or other consumer rights. Where immediate digital performance requires express consent or acknowledgment about cancellation rights, that must be collected separately at checkout; merely accepting these policies is not a waiver.